The BOC published its latest guidelines on duty and tax-free balikbayan boxes here: http://customs.gov.ph/boc-reiterates-guidelines-on-duty-and-tax-free-balikbayan-boxes-2/
Upon delivery of the item to our warehouse, we will open and inspect the package, take a photo and send it to you via email for confirmation. If everything's ok, we will repack the item and place it in your balikbayan box. Otherwise, we will return the package upon your instructions.
Absolutely! Every time we place an item inside your box, we will take a photo/video so you have an idea of how much more "padala" can you fit.
No. But we will coordinate with a reputable door-to-door company to schedule box pick-up. We will keep you in the loop of the entire process.
We will be transparent all throughout the process. Please make sure you take note of our products/service fees here.
As for any international shipping via sea cargo , it depends upon the season, weather and port conditions. For example, we anticipate port congestions during Christmas season hence your box will arrive longer than expected. The range upon which your box arrives will be from 60-90 days from the time it leaves the US. We will provide you a tracking number so you can track where your box is during this process.
No. Weight of the box does not matter. As long as your stuff fits in the box, you’re good to go. This is because we’re sending your box through sea cargo and not via air.